Become our new
Customer Success Manager
Velatir is hiring a french speaking Customer Success Manager to own the customer journey from signed deal to successful, lasting adoption. This is a full-time, in-office role at our Odense C office.
About the role
Velatir is hiring a french speaking Customer Success Manager to own the customer journey from signed deal to successful, lasting adoption. This is a full-time, in-office role at our Odense C office.
Velatir is a Danish AI governance company. We help security teams see how employees use AI across the organisation and give them the controls to keep that use safe. You will join a Customer Success team of two that is growing, with real room to shape how we onboard and retain customers.
Customer Success Manager
Odense, Denmark
To apply
Send your application and CV to:
hr@velatir.com
Subject:
Customer Success Manager - Application
What you'll do
- Onboard new customers: Guide each customer from handover after the sale to go-live, with a clear plan, owners and timeline.
- Drive adoption: Help customers roll out Velatir across their organisation and reach the value they bought it for.
- Own the relationship: Be the day-to-day contact after the sale; run regular check-ins and reviews, and spot risks and expansion opportunities early.
- Train and support: Run onboarding sessions and workshops, and build guides and materials that customers can reuse.
- Track health: Monitor usage and customer health in our systems, and act when adoption stalls.
- Close the loop: Bring customer feedback to Product and Sales, and help build our CS playbooks as the team grows.
What we're looking for
Required
- Fluent in French and English, spoken and written
- Able to work full time from our Odense office
- Clear communicator who can explain technical topics simply to customers
- Structured and proactive; comfortable owning a customer journey end to end
- Strong relationship builder, able to earn trust with customers at every level.
Nice to have
- Danish
- A couple of years in tech, SaaS or software, ideally in customer success, onboarding or account management
- Experience with a CRM or CS tool such as HubSpot
- Interest in AI, security or governance
Why join Velatir
What we offer
- A central role in shaping customer success at a fast-growing company
- A fast-moving team with cool and dedicated colleagues
- Equipment, tools and AI services for the job
- Pension and health care benefits
How to apply
Send us your CV and a short note on why you want the role and what you would bring. Applications are reviewed as they come in.
Questions?
Reach out to Head of Customer Success Morten Dalgaard at morten.dalgaard@velatir.com
To apply
Send your application and CV to: hr@velatir.com
Subject: Customer Success Manager - Application