Privacy
1. Introduction
Welcome to Velatir ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our Software-as-a-Service (SaaS) platform, including our downloadable Software Development Kit (SDK) and related services (collectively, the "Service").
Velatir is committed to protecting your privacy. This Privacy Policy applies to the personal data we collect and process in the course of our business. Velatir acts in different ways when processing data:
We act as a data controller when we determine the purposes and means of processing your Personal Data, such as when you register for an account or interact with our website.
We act as a data processor when we process Personal Data on behalf of our customers under their instructions, typically when you upload or process data using our platform. In this case we act as a data processor under the Velatir Data Processing Agreement.
For the purposes of this Privacy Policy, "Personal Data" refers to any information relating to an identified or identifiable natural person, as defined under applicable data protection laws. This Privacy Policy applies solely to the processing of Personal Data as defined above. Any non-personal data or aggregated information is covered by our Terms and Conditions.
By using our Service, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide to Us
Contact details, such as your name, email address, phone number, and company name, when you sign up, contact us, or participate in our events.
Payment information, such as billing address and payment method, for Paid Versions of the Service.
Information you provide through surveys, feedback forms, or customer support.
2.2 Automatically Collected Information
Device information, including IP address, browser type, operating system, and device identifiers.
Usage data, such as pages viewed, features used, time spent on the platform, and interactions with our Service.
Cookies and similar technologies to track user interactions and improve your experience.
2.3 Customer Data
Data you upload, process, or generate while using the Service.
Information related to your integration with third-party services, if applicable.
2.4 Third-Party Data Sources
Information obtained from publicly available sources or third-party partners to enhance our records and tailor our interactions with you.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage the Service: To set up accounts, process transactions, deliver features, and ensure the functionality of the Service.
To Improve the Service: To analyze usage patterns, troubleshoot issues, develop new features, and enhance user experience.
To Communicate with You: To send service-related notifications, marketing communications (with your consent, where required), and respond to inquiries.
To Ensure Security and Compliance: To monitor for fraudulent or unauthorized activity, enforce our Terms and Conditions, and comply with legal obligations.
To Customize Experiences: To personalize your interactions with the Service and recommend relevant content or features.
4. Sharing Your Information
We do not sell your personal data. However, we may share your information in the following scenarios:
With Service Providers: Trusted third parties who assist in operating the Service, such as hosting providers, payment processors, and customer support platforms, under strict confidentiality agreements.
For Legal Compliance: When required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
For Business Transfers: In connection with a merger, sale, acquisition, or other business transaction, provided the receiving party agrees to honor this Privacy Policy.
With Your Consent: If you explicitly agree to share your information with third parties.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Customer Data will be retained in accordance with the terms of your agreement with us. We periodically review our data retention practices to ensure compliance with applicable regulations.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Access and Correction: Request access to and correction of your personal data.
Data Portability: Receive your personal data in a structured, commonly used format.
Deletion: Request the deletion of your personal data, subject to legal or contractual restrictions.
Objection: Object to the processing of your data for specific purposes, such as marketing.
Withdraw Consent: Withdraw your consent to data processing, where applicable.
To exercise your rights, please contact us at [email protected].
You may also manage your preferences for marketing communications by following the instructions in our emails or accessing your account settings.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These include:
Essential Cookies: Required for the operation of the Service.
Analytical Cookies: To analyze usage patterns and improve performance.
Marketing Cookies: To deliver targeted advertisements.
You can manage your cookie preferences through your browser settings or our cookie management tool (if available). For more information, please see our [Cookie Policy].
9. Third-Party Services
Our Service may include links to third-party websites or integrations with third-party platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised version. We will notify you of significant changes by email or through the Service.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].